Frequently Asked Questions

Why can’t I access all content on the TFR site?

TFR Premium content is available only to paid subscribers. In order to access Premium content you will need to either register for a two week free trial or subscribe. After the two week trial period you will only be able to access premium content via a subscription.

How do I subscribe to TFR?

To subscribe to TFR please call Joe Snodin on +44(0)20 7566 8210, email TFR@wilmington.co.uk or subscribe online at www.wlrstore.com/tfr

How do I claim a missing issue of TFR magazine?

Missing issue claims can only be accepted up to 3 months after the issue date. Please call Katherine Stott on +44 (0)20 7324 2354 or email kstott@wilmington.co.uk to request a replacement copy.

I currently subscribe to TFR but my contact details have changed. How do I update my details?

To update your account please email TFR@wilmington.co.uk quoting your subscription number.

I’ve recently subscribed to TFR, how do I get my log-in details to access TFR online?

You should receive your online log-in details within 24 hours of subscribing. If you have not received your log-in details in this time please call +44(0)20 7566 8210 or email TFR@wilmington.co.uk

I’ve forgotten my online log-in details, how can I get a reminder?

For a reminder of your online log-in details please call Joe Snodin on +44 (0)20 7566 8210 or email TFR@wilmington.co.uk

I’ve noticed a problem with the TFR website, who do I need to contact about this?

We thoroughly check the TFR website for errors, but if you believe you have found a problem please do email TFR@wilmington.co.uk and let us know.

I’m interested in subscribing to TFR. Please can I have a sample copy of the TFR magazine?

To request a sample copy please email TFR@wilmington.co.uk

How do I find out when my subscription expires?

To check your subscription status please call Joe Snodin on +44 (0)20 7566 8210 or email TFR@wilmington.co.uk quoting your subscription number.

I need help finding a particular article / I need a reprint of a specific article. Who do I need to contact?

To request an article please contact the TFR editor Clarissa Dann on +44(0)20 7324 2322 or email cdann@wilmington.co.uk.

I’d like to submit an article/write for TFR, who do I need to contact about this?

To contribute to TFR please call the TFR editor Clarissa Dann on +44(0)20 7324 2322 or email cdann@wilmington.co.uk

How do I advertise on TFR?

To discuss advertising options available please call Michael Smart on +44(0)20 549 2597 or email michael.smart@wilmingtonplc.com

What methods of payment do you accept?

We accept the following cards: Visa, Visa Debit, MasterCard and Amex.

Cheques are made payable to Wilmington Publishing & Information Ltd.

To request an invoice or our bank details for a BACS transfer please call +44(0)020 7566 8210 or email TFR@wilmington.co.uk

How do I find out my payment status?

To check your payment status please call +44(0)020 7566 8210 or email TFR@wilmington.co.uk

How do I get TFR magazine distributed at an event?

To get TFR magazine distributed at your event please contact Robert Shearwood on 020 7549 2597 or email rshearwood@wilmington.co.uk

How do I cancel my TFR subscription?

Cancellations can be accepted any time before the subscription starts. After this date the subscription cannot be cancelled and must be paid in full. Please contact emilyjane.beechey@wilmingtonplc.com 

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